Reviews for Connect Security

We send a job completion survey to each customer after project completion. If customers give us permission to publish the reviews, we post them on this page.

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Tucson, AZ

Great company

Tucson, AZ

Great clean and timely install!

Tucson, AZ

Amazing service!

Tucson, AZ

Very professional and respectful workers. Installed everything efficiently and just the way we wanted. The camera system is amazing and perfect for our needs.

Tucson, Az

Very impressed with entire process, from sales taking time to understand RFP, to recommended solutions, to quality and experience of installation engineers to support. Also greatly appreciated the flexibility with scheduling installation at off-hours so business impact was minimized. Excellent overall experience.

Tucson, AZ

Quality Customer service and responsive every time there is an interaction.

Ajo, AZ

Posted on Google
I am so happy with my new security cameras and the entire team is AWSOME .From start to finish this company is so great . The installers are very good and very helpful . Just do not even think of going anywhere else the quality of service and workmanship is by far the best . Thanks Connect Security

Tucson, AZ

Posted on Google
This is by far the best customer experience I've ever had.

Tucson, AZ

Posted on Google
Great service

Queen Creek, AZ

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Tucson, AZ

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Tucson, AZ

Posted on Google
Thank you!

Tucson, AZ

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Vail, Az

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Tucson, AZ

Posted on Google
The technician that came out to our home was very polite and professional. Helping us with what we needed, and answered all questions we had. Also giving us detailed training into how to operate our new system.

Green Valley, Az

Posted on Google
Great company and installation was awesome. The technician not only had to do what was necessary for connection but also repair errors made by previous companies who did poor installation.

Highly recommend my sales person, the company and installation crew. Can’t get better than this!

Oro Valley, Az

Posted on Google
The whole experience was great. From the sales rep to the actual install. The tech made sure I understood everything about the system before leaving and I really appreciate it. I would recommend this service to everyone.

Oro Valley, Az

Posted on Google
Service provider was timely and nice. Made sure everything was done and connected properly before he left.

Tucson, AZ

Posted on Google
Carlos is a very knowledgeable, patient and reliable technician. His personality is upbeat and it’s obvious he enjoys his job!

Marana, AZ

Posted on Google
The Technician arrived at the scheduled appointment time and was professionally dressed in a clean and neat outfit.
His introduction was very polite and courteous and professional.
When I explained the situation he paid particular attention to not only the issue but my personal dilemma it was causing. He proceeded by accounting for all the hardware and software, located power supply and all devices employed. He set the system in β€œtest” mode and determined all devices were operating correctly and isolatedthe problem to the control panel.
He proceeded to rework the panel and mounting and after reinstalling Tested throughly.
His interactions with mewe extremely professional and he is a Craftsmanand highly recommend him to anyone and he reflects the attitude and mission of the company which is Custome Service.
George Andersen

Marana, AZ

Posted on Google
Nick Bailey went above and beyond expectations on installation of alarm system extremely satisfied. John hubbard

Oro Valley, AZ

Posted on Google
Amazing service and attention to detail. I use Connect for my home and business and will recommend them to the toughest of clients. They are great.

Marana, AZ

Posted on Google
We were having issues with people breaking into some of our outbuildings. It was incredibly frustrating and we felt helpless to stop it. We contacted Connect Security and they got us fixed up with a system and cameras that worked for our specific needs. We couldn't be happier with the level of service and professionalism. It's such a relief to feel like we have taken back control of our property.

Marana , AZ

Posted on Google
The technician was very efficient and knowledge about the product. We are first time security system users and he was able to answer all of our questions and show us how work the equipment.

Green Valley, Az

Posted on Google
Mr. TORRY Williams came to my home Thursday, August 19 to install my new alarm system. MR williams was very professional a d did an outstanding job on installation and explaining how the system work. I would highly recommend Mr. Williams to anyone that needs this type of service.

Oro Valley, AZ

Posted on Google
The customer service was great. Joe knew the system and explained it very well. Excited about the new system!

Sahuarita, AZ

Posted on Google
I just want to let you know that Tori Tori did a great job became from getting too and he showed me everything you taught me everything you did an awesome job and help me out and many many ways and I just want to say he's very talented he knows what he's doing and I appreciate him coming out and working with me tonight and he is a very intelligent man and very good at his job so that's all I wanted to say thank you

Tucson, AZ

Posted on Google
This team is punctual and thorough! Great customer service! Thanks Ben and Anthony .

Queen Creek, AZ

Posted on Google
Tech took really good care of my needs and explained everything. I love my new alarm system.

Tucson, AZ

Posted on Google
I moved to Tucson over 2 years ago and inherited a 14-year old EmPower security system with the house I purchased. The system had been hard-wired into the house at the time of construction. The access codes were either lost or forgotten, tied into the HVAC control panel. EmPower was definitely not interested in helping me to get the system going again. I must have contacted 8 different security companies in Tucson. All anyone wanted to do was sell me a new wireless system - with a hefty 'locked-in' monitoring contract of course.

After about 6 months of unreturned queries or initial interest quickly lost, I was pleased to receive a very detailed email response within a couple of days of contacting Connect Security through their website. Sean McBride was clearly knowledgeable about the wide variety of home security systems available. But instead of trying to sell me something, he listened to my needs. We emailed back and forth several times so he could understand what it was I wanted. Instead of losing interest, he kept exploring options until he found a way to meet my needs.

By the time Sean came to my home for his "site visit" he had a clear understanding of how he was going to make it work. We spent 20 minutes looking at the hard-wired system throughout the house. A few days later he emailed me a quote. And I couldn't believe how reasonable the price was.

A couple of weeks later over the span of about 6 hours one day, Sean and his crew installed a new command box, successfully hard-wiring it to the motion, smoke, and contact sensors installed when the house was built - replacing a couple of the sensors where necessary. In addition they flawlessly installed a new NEST thermostat control for me. I was out of town at the time, but when I returned everything was up and running and not one trace of construction debris or dust was left behind.

I had some questions after the installation about some of the software programming. Sean made himself available to me 24/7 to make sure I was comfortable programming and operating the new system. I know I still have access to him if I need it.

In my experience, it doesn't get any better than this. Honesty. Integrity. Customer satisfaction. Reasonably priced. And all from a home-grown local business. Way to go Sean and Connect Security!! You have earned my lifelong loyalty, future business, and referrals. Five stars for sure.

Tucson, AZ

Posted on Google
Ben was Friendly, on time, fast, quality. Went above and beyond to satisfy the customer

Tucson, AZ

Posted on Google
This Micky Davis. Joe was great and was very knowledgeable.

Marana, AZ

Posted on Google
I have had connect security for years now and never had a problem...πŸ‘πŸ‘πŸ‘πŸ‘πŸ‘

Marana, AZ

Posted on Google
Thank you, thank you. I couldn't be more pleased with the service I received and have shared with my friends who are looking for an alternative to XXX. Walt put me at ease as he assessed my needs to feel safe and secure in my home. Sean arrived on time to install the system and was very patient with my questions regarding the set up. I highly recommend using Capital Connect for home security and peace of mind.

Marana, AZ

Posted on Google
The service was great and super fast. The tech was very friendly.

Oro Valley, Az

Posted on Google

Green Valley, AZ

Posted on Google
I would recommend Connect Security to anyone.

Tucson, AZ

Posted on Google
Never felt more safe in my own home.

Greeen Valley, Az

Posted on Google
Clint Washburn and the other folks at Connect Security impressed us from the first meeting to the final commissioning of our video surveillance system. It is rare to encounter such thoughtful people, so attuned to customer needs. In our case, this resulted in a cost-effective solution that exactly matches our needs and outperforms the offerings from several other vendors that we contacted. The quality of products, the quality of installation, the quality of training, and the quality of service have been outstanding. Clint, thank you for sticking with us. We had very demanding needs, but you listened carefully and followed through to perfection. Please feel free to use us as a reference. We are deeply satisfied.



Posted on Google
Ben did an excellent installation! Very knowledgeable in walking us through the entire setup. Appreciate the wonderful service so far from start to finish!

Tucson, AZ

Posted on Google
Very personable and helpful

Tucson, AZ

Posted on Google
On time, professional, and instructions were clear.

Tucson, AZ

Posted on Google

Vail, AZ

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Tucson, AZ

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Tucson, AZ

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Tucson, AZ

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Vail, Az

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Albuquerque, NM

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Sahuarita, Az

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Connect Security Reviews


4.98 out of 5 stars based on 122 customer reviews.

Review Central

Our Customers Reviews

Capital Connect is fantastic! Sean from Capital Connect set up their alarm system for my office yesterday and was very impressed with his skill and professionalism.

- Joseph N

I am so happy with my new security cameras and the entire team is AWSOME. From start to finish this company is so great. The installers are very good and very helpful.

- Bryan J

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