Reviews for Connect Security

Reviewed By: J H
Location: Tucson, AZ

This review was copy/pasted from:
Original Review Link:,1,,

Comment I moved to Tucson over 2 years ago and inherited a 14-year old EmPower security system with the house I purchased. The system had been hard-wired into the house at the time of construction. The access codes were either lost or forgotten, tied into the HVAC control panel. EmPower was definitely not interested in helping me to get the system going again. I must have contacted 8 different security companies in Tucson. All anyone wanted to do was sell me a new wireless system - with a hefty 'locked-in' monitoring contract of course.

After about 6 months of unreturned queries or initial interest quickly lost, I was pleased to receive a very detailed email response within a couple of days of contacting Connect Security through their website. Sean McBride was clearly knowledgeable about the wide variety of home security systems available. But instead of trying to sell me something, he listened to my needs. We emailed back and forth several times so he could understand what it was I wanted. Instead of losing interest, he kept exploring options until he found a way to meet my needs.

By the time Sean came to my home for his "site visit" he had a clear understanding of how he was going to make it work. We spent 20 minutes looking at the hard-wired system throughout the house. A few days later he emailed me a quote. And I couldn't believe how reasonable the price was.

A couple of weeks later over the span of about 6 hours one day, Sean and his crew installed a new command box, successfully hard-wiring it to the motion, smoke, and contact sensors installed when the house was built - replacing a couple of the sensors where necessary. In addition they flawlessly installed a new NEST thermostat control for me. I was out of town at the time, but when I returned everything was up and running and not one trace of construction debris or dust was left behind.

I had some questions after the installation about some of the software programming. Sean made himself available to me 24/7 to make sure I was comfortable programming and operating the new system. I know I still have access to him if I need it.

In my experience, it doesn't get any better than this. Honesty. Integrity. Customer satisfaction. Reasonably priced. And all from a home-grown local business. Way to go Sean and Connect Security!! You have earned my lifelong loyalty, future business, and referrals. Five stars for sure.
Overall Rating 5 Stars

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Capital Connect is fantastic! Sean from Capital Connect set up their alarm system for my office yesterday and was very impressed with his skill and professionalism. He took the time to show me how to view and utilize the website so I could manage my account online at any time. Very user-friendly system. I highly recommend Capital Connect to anyone looking to protect their business or home.

Joseph N

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